Your Privacy Matters
Privacy Policy
Plain, simple language — so you know exactly how CrackersMom handles your information.
Last updated: April 2026
In short
- We collect only what's needed to run your store.
- We never sell your data or your customers' data.
- We use HTTPS, encryption, and regular backups to keep things safe.
- You can view, edit, or delete your data any time.
1. Information We Collect
We only collect the basics needed to set up your store and keep it running smoothly.
- Your name, WhatsApp number, email, shop name, city, and business licenses (if uploaded for verification).
- Store details you add yourself — products, prices, images, categories, offers.
- Customer order data submitted through your store (name, phone, address, items ordered).
- Basic usage info — pages visited, device type, browser — to improve the platform.
- Cookies that keep you logged in and remember your preferences.
Note: We do NOT store payment card details on our servers. Online payments (if enabled) go directly through trusted gateways.
2. How We Use Your Information
Your data is used only for things that help your business.
- Setting up and running your CrackersMom store.
- Sending you order alerts, support messages, and important updates.
- Generating invoices and order documents for your customers.
- Improving our features and fixing bugs.
- Following the law when required.
Note: We will never sell your data or your customers' data to anyone.
3. Cookies
Cookies are small files that make our website work better for you.
- Essential cookies — keep you logged in and your cart safe.
- Analytics cookies — help us understand which features are used most.
- You can disable cookies in your browser, but some features may stop working.
4. Third-Party Services We Use
To deliver a fast, reliable platform, we work with a few trusted partners.
- Hosting & CDN — to keep your store online and fast.
- Image hosting (e.g. Cloudinary) — for product photos.
- WhatsApp & email providers — to send notifications.
- Payment gateways (e.g. Razorpay) — only when you enable online payments.
- Google Analytics — to measure platform performance.
Note: Each of these services follows their own privacy policies.
5. How We Keep Your Data Safe
Security is built into the platform from day one.
- All data is sent over HTTPS (encrypted connection).
- Passwords are stored in encrypted form — even our team cannot read them.
- Access to admin systems is limited and password-protected.
- Regular backups protect your store data from loss.
Note: While we take strong measures, no system on the internet is 100% secure. Please use a strong password.
6. How Long We Keep Your Data
We only keep your information for as long as your store is active or as required by law.
- Active accounts — data is kept while you continue using CrackersMom.
- Cancelled accounts — data is kept for up to 90 days, then deleted.
- Invoice & order records — kept up to 7 years to meet tax/legal rules.
- You can request deletion any time by contacting our support.
7. Your Rights
You are always in control of your information.
- Access — view what data we have about you.
- Correct — fix wrong details any time from your dashboard.
- Delete — request full removal of your data.
- Export — download your store data in a simple file.
- Withdraw consent — opt out of marketing messages.
Note: To use any of these rights, just email us at crackersonline2026@gmail.com.
8. Changes to This Policy
If we update this policy, we'll let you know clearly so there are no surprises.
- Updated date will appear at the top of this page.
- Major changes will be sent to you by email or WhatsApp.
- Continued use of CrackersMom means you accept the updated policy.
Have a privacy question?
We're happy to help. Reach out any time and we'll get back within 24 hours.